PROFESSIONAL SUMMARY
An accomplished IT Professional, tackling challenging information security and networking assignments. Seeking new opportunities that leverage my experience and knowledge to innovatively tackle information systems technology projects.
SPECIFIC WORK/TASK EXPERIENCE
Apogee, Inc.
Field Services Supervisor 07/22 - Present
- Maintain responsibilities as a Network Support Specialist to local clients
- Ensure that all coordinators perform as required and SLAs are upheld including early detection of network issues and timely follow-up of local FSRs on a 24-7-365 basis
- Troubleshoot various types of enterprise networking equipment, including Cisco, Dell, and Aruba while also providing Layer 1 troubleshooting for clients
- Hire, supervise and train network support specialists, improving client relationships and driving end-user resolution
Network Support Specialist10/21 – 7/22
- Responsible for managing client’s LAN networks with 6500 end users and 2038 Wireless Access Points for single customer
- Resolved end user issues pertaining to Wi-Fi and wired network connectivity while maintaining the established service level agreement
- Responds to emergency outages promptly while ensuring SLAs are not breeched
- Proactively monitor site to view the status of the overall health and performance of the network infrastructure
- Perform Layer 1 troubleshooting on network equipment, including fiber and ethernet components
University of Mary Washington
Lead Desk Attendant 06/18 - 10/21
Office of Residence Life and Housing.
- Streamlined Office of Residence Life's StarRez Housing Database with customized advanced database triggers
- Compiled and audited the organization's 2900+ residential room keys
- Managed the 24/7 residential building front desk and supervised 15 student Desk Attendants
- Facilitated all aspects of student DAs including hiring, training, shift scheduling, and termination according to office customer service standards, Residence Life, and desk procedures
- Resolved customer issues pertaining to housing and residential building
Desk Attendant 05/17 - 06/18
Office of Residence Life and Housing.
- Guided students through the institution’s housing and meal plan processes and procedures
- Answered telephone calls and emails for the Office of Resident Life and Housing
- Ensured building guests were properly signed in to the resident hall
- Provided a high level of customer satisfaction through effective communication
- Communicated any important issues to the appropriate Residence Life professional staff members
- Organized campus mail and packages, included facilitating the delivery of campus mail and packages to students within the residence hall
Advantage SCI, LLC
Data Architect 04/14 – 5/15
Joint Staff Security Office (JSSO), Joint Chiefs of Staff of Department of Defense.
- Examined JSSO’s paper-based processes and developed a high-level strategy and provided direction to update its processes to a web-based information-sharing technology solution
- Analyzed JSSO’s Personnel Security Divisions (PSD) forms and processes to define data elements required to successfully migrate to a web-based access request-and-approval solution
- Partnered with privacy policy experts to ensure defined system requirements were compliant with applicable regulations
- Developed documentation of technical and functional requirements to the government sponsor in the form of the data requirements
- Orchestrated and implemented a Microsoft Access courier card database, used to issue and track SCI courier cards to Joint Staff personnel
- Created a Data Migration Plan to outline data elements required by the JSSO to migrate to an interim web-based access request-and-approval solution utilized by the Joint Staff Security Management Office (SMO)
- Coordinated with JSSO SMO database administrator to incorporate functional updates into JSSO SMO’s Security Database (SDB), to support JSSO Pentagon’s operational needs
Independent Contractor (Systems Engineer) 03/14 – 4/14
- Tasked as an IT Systems Engineer to provide technical support and expertise to install and configure server systems in support of the company’s proprietary web applications
- Installed virtualization servers with VMware ESXi hypervisor
- Configured and networked the hypervisors to support the system requirements for the company’s applications
- Configured multiple virtual machines with Microsoft Windows Server 2008 R2 and Server 2012
- Launched Microsoft Active Directory, Domain Name System (DNS) server, Exchange Server 2013, Internet Information Services 7, and SQL Server 2012
ManTech International
Cybersecurity Systems Engineer 07/09 - 06/11
Blue Force Tracker Program, Special Projects Division Bureau of Diplomatic Security of Department of State.
Assigned as a Cybersecurity Systems Engineer assigned to Diplomatic Security headquarters in Washington, D.C. and directly supported the Regional Security Officer at the US Embassy in Afghanistan. This was a critical life safety program designed to protect US citizens traveling and working in hostile terrorist and dangerous environments globally.
- Supported a global security program designed to extract satellite tracker data and populate Department of State (DoS) software to tag, track, and locate personnel assigned to US Embassies located in hostile environments
- Assisted in the development and integration of the new US Embassy Tactical Operations Center (TOC) at the new US Embassy compound in Kabul, Afghanistan
- Against a complex and aggressive schedule, deployed three Department of State VMware ESX servers and Windows 2003 and 2008 Servers
- Integrated Google Earth technologies and advanced Application Programming Interfaces (API’s) designed for use on the Department’s Blue Force Tracking (BFT) program
- Provided systems administration for the BFT servers and ensuring IT system security programs were implemented
- Configured the Red Hat Enterprise Linux server to the NIST IT security configuration baseline
- Program required training and education in complex MTX hardware and satellite software, Iridium hardware and satellite software, the Embedded National Tactical Receiver satellite/COMSEC hardware and training and accreditation to conduct level 2 maintenance on Tempest certified computer systems
- Relocated and integrated the BFT platform to the sensitive, but unclassified DoS, OpenNet environment
Please view the PDF for additional work experiance.